Hi my name is Ray Hengeveld and I started this company, not just to make money, but to help the customer as well.

You see, I have worked in the HVAC business for over 30 years an I have worked for a lot of other companies in the area.

While working with these other companies I have learned that customer service and quality work seems to go on the back burner for some reason.

Their goal was to make money no matter what. Sell, sell, sell...

This has always rubbed me the wrong way and I could not just sell to make the company money. I felt that the customers were always ignored or treated unfairly.

I feel that the customer(s) should be well informed about their heating or cooling system and know what is going on. The customer(s) should be the #1 priority no matter what and if that spending time to help them understand and know their system (at no extra charge), then that is what we do.

My #1 goal is not to just make money, it is to make sure that our customer(s) are satisfied and happy with their heating or cooling systems. 

I will make suggestions and give our customers advice but I will never sell our customer(s) anything they do not need or want. That is a promise.

Advertise Honestly

Adhere to established standards of advertising and selling.

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Tell The Truth

Honestly represent products and services, including clear and adequate disclosures of all material terms.

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Be Transparent

Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer's decision to buy.

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Honor Promises

Abide by all written agreements and verbal representations.

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Safeguard Privacy

Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their information.

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Embody Integrity

Approach all business dealings, marketplace transactions and commitments with integrity.